Testimonials | Abacus Vehicle Hire
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Testimonials

Testimonials from our happy vehicle hire customers

 
  • Fast, reliable and a pleasure to deal with. Harvey made me feel like a valued customer. He had great product knowledge and was more than happy to show me how everything worked. The van was fantastic to drive and very clean. I was chuffed when Harvey rang me 3 hours later to say they’d found my sunglasses in the van. Top marks very professional. Thanks guys.

    Hayden Baxter

  • All the staff were incredibly helpful, friendly and professional answering all my questions and dealing with our changing plans. Couldn’t recommend more highly in terms of price, vehicles and customer service!

    Nikky Godfrey

  • Friendly services, best prices.

    Eddie Puce (illussion)

  • This is a local firm with real spirit and community awareness! I needed a van quite urgently to transport a huge load of used football kit for the charity with which I work, KitAid. Abacus were on the ball straight away and able to furnish me with a van at a more than competitive price! The staff at front desk are all personable and professional, and this must be due to the input of Lisa Budd, rental manager, with whom I dealt mostly. The van itself was crisp, absolutely spotless, and had modern features available, such as Android Auto, it was a pleasure to drive on a busy day. Many thanks to all the staff at Abacus for your help!

    Kevin Ryder

  • Lisa, Harvey and Mae help me out massively last minute whit a nice little van and single-handedly got me bk on the road amazing van amazing people 👍 definitely will use them a lot more

    Tom Thrumble

  • Let down by two companies in Salisbury so decided to try Abacus, so pleased I did absolutely superb service, I'll be back.

    Ade Robinson

  • The best men behind the desk, smiling and cheerful, topped with an amazing cup of hot chocolate. The van i wanted was not available and they upgraded for the cost nothing . The website is easy to navigate, the deposit was sent back no itches most of all returning the key even after work hours is easy. It is accessible. The van was easy to drive. I do hope one day they have more Automatic Vans… In all I recommend Abacus

    Qomforte Owoicho-Daniel

  • Very pleased with the professional service offered by Abacus vehicle hire. It was smooth process from start to finish. Our desk agent Harvey was excellent, he was knowledgeable and patient. It was also nice to see the team interaction with other customers as we waited a short while. Everyone seemed to know what they were doing which was making the whole process efficient. Thank you ☺️

    Charlotte Annice

  • Very friendly and helpful

    Derek Sharps

  • Lovely vans great service

    stu smith

  • Excellent service, quick friendly and really easy to hire a vehicle, they were my last hope in andover and they done everything possible to get me a vehicle when it was most needed! They were life savers that week! Thank you to all the staff for their help and thier professionalism 🙂👍

    Kevin Parker

  • Friendly staff. Wide range of tidy vehicles available to hire. Keen rates. Clean toilets. Nice complimentary coffee too, - thank you.

    x xxx

  • Best vehicle hire experience that I’ve ever had and I’ve had many. Hired this brilliant little KIA Picanto for a very reasonable price for a week. Really nice to drive for a small motor and fantastic on fuel. Couldn’t have been more pleased with it. All the staff were really friendly and helpful. I will definitely be using this firm when I come over from Canada again next year. Thanks guys👌

    Melvin Haughey

  • Fantastic service from Mae - a really smooth handover process and very friendly and helpful. Answered all the questions we had and gave some useful information. Will definitely always choose abacus ferndown again in the future.

    Stephen Jones

  • used abacus a couple times now for van hire and both times fantastic service, friendly and helpful staff. big thanks to Mae for her help with our hire.

    Ross Saunders

  • Very happy with the truck I hired. Everything worked, everything clean and tidy in the cab. Would happily use again.

    Steve C

  • Excellent team from my first phone call Lisa & Harvey were super helpful..

    Sonja Benavidez

  • Mae is fantastic always make me feel welcome and does a fantastic job!! Couldn't be any better

    Brian Parsons

  • What a breath of fresh air. So professional, caring and efficient. Can not recommend more highly Abacus Ferndown. Thank you David, Justin and Sophie

    sophie walters

  • Harvey is a fantastic employee of Abacus who has excellent interpersonal skills with customers. Thanks!

    Owen Relfe

  • Hired a minibus from here, really easy great service definitely use again

    Dan Hollis

  • Booked a van for a couple of days the lovely lady Lisa at front of desk was marvellous could not wish for a better service thanks tony

    Tony Wyeth

  • Mae from abacus made the experience of hiring a car dreamily easy. Nice people great company and reasonable prices.

    Yvonne Miles

  • Great company with local vibes. Always look after me the vans are always clean and well serviced. Lisa and Mae are great :)

    Glen dillon-lee

  • Very good customer service lisa was a great help cant recommend enough .

    Courtney Salmon

  • I initially only needed a car for a few days but have now extended my car hire three times. Nothing has been too much trouble for the staff. They have been helpful, happy and professional. The cost was competitive with others in the area and I was able to pick the car up the afternoon before my booking was booked for free of charge. Honestly if a sixth star was possible I would give it to them. Highly recommend them.

    Barbs

  • Hired a 7.5 tonne truck. No problems. I was asked to bring drivers license, passport and two utility bills proving address but only the drivers license was asked for.

    Kevin Russell

  • Really EXCELLENT service from everyone, helped us out last minute with a commercial hire, all the staff are knowledgeable, and incredibly helpful going above and beyond. Prices are very good too which makes it the best choice economically.

    Olivia Cooke

  • You can't fault these guys (and gals). Top rate service

    Steve G

  • We use Abacus for all of our vehicle hires and are always given excellent service and vehicles. Lisa and Jaie offer the best customer service and are always incredibly helpful. Highly recommend.

    Holly Towner

  • Abacus has always sorted me out with what I have required. Lisa in reception 10/10 all the time

    Bigal 007

  • Fantastic service. Awesome staff. So helpful. Got me a towing vehicle to get me back on the road same day. Very pleased and would definitely recommend. Cars are great too!

    Elli Sydenham

  • No problems, not sure I should be charged extra mileage if I leave loads of extra fuel. But, its in the TCs 😔😅🤣

    Michael Wootten

  • Can't fault it. Very easy, efficient and friendly.

    graham norman

  • I picked up my Van from abacus vehicle hire in Andover. Fantastic vehicle and Mark on the reception was very professional and helpful and friendly Would highly recommend

    Lee Field

  • Absolutely fantastic! Hired a tail lift maxi mover truck and the whole experience was seamless and no bother at all. Can I also day how amazing all the staff were, I wasn't expecting that high level of service.

    William Kennedy

  • Purchased one of their ex -hire VW Transporters. Due to my location most of the transaction took place over the phone, video, etc. Really happy with my purchase, few small issues but they were all dealt with really quickly. Thank you to Tom Wolfenden for a first class service and his patience. He was honest, trustworthy, helpful and took the time to answer all of my questions

    Dave Darby

  • Went to pick up a van with my son in law and was pleased with the lady who dealt with us.Was helpful and very friendly. Thanks

    Roger Potter

  • Great selection of vehicles and a simple online booking system that saves you money. The process on arrival is quick, and the staff friendly and helpful. On return, it is quick and easy. Again, the staff couldn't be more helpful. Great service.

    William Taylor

  • Excellent mainly new vehicles . But lack of customer parking .

    Pete Leaton

  • Very helpful and friendly service

    Robert Whitham

  • Friendly & good professional service

    Paul Packham

  • Hired a tail lift, clean and tidy. No issues at all and very reasonably priced! Definitely recommend

    Caitlin MacLeod

  • Exceptional and efficient customer service and extremely helpful. A very honest company, who value their customers. Vehicle was a great size for our family, was well maintained and very nice to drive. Would highly recommend Abacus car hire Andover. Paul Tanner

    Holly/Paul Tanner

  • Very good atmosphere and the staff are full of life.

    Albert Williams

  • A five star service. Alan is the top movie star. Courteous, punctual and resilience.

    Baz Rai

  • Amazingly efficient and helpful.

    Tim Byrne

  • Exceptional Service from Chris, Lisa and the team. High quality, well maintained vans at an affordable rate.

    Mark Foyle

  • Fantastic service, choice and care. All your vehicle hire needs catered for with a professional and pleasant air. Best value and price that I've found for miles.

    Rachel Trott

  • Never had a problem with Abacus just fill out a bit of paper work and go fuss free how I like it.

    Chelsee

  • Really nice people

    Chris Spooner

  • Good quick service

    Pete O'Hara

  • Fantastic Van Hire Company , Extremely helpful when booking and made the process nice and easy. Van was spotless and in great condition. Even more of an exceptional service when I made an error dropping keys when out of hours, employee Mark came down in his own time to help solve my own fault in the late evening, was so helpful and polite about the whole thing, making my stressful situation go away! Couldn’t be more grateful I chose this place to hire and for Mark who literally saved me from sleeping outside for the night! Would highly recommend and certainly use them again in a heartbeat. Thank you team

    Chelsea Harvey

  • Great service with a smile... Thanks Lisa !! Great value and vehicle was in perfect condition. Thumbs up

    Anthony Giacomotto

  • Very helpful friendly staff. Good prices.

    Laraine Mcgrath

  • I have used Abacus for many, many years and have never been disappointed, they have vehicles at very short notice and are incredibly helpful. The latest time my vehicle broke down, got a taxi to them and the vehicle was being cleaned, then ready to go to collect the kids from school. Hats off to these guys they are fantastic.

    Andy Eaves

  • Brilliant team, smart funny friendly and got me a car within 10 minutes after I had been badly let down by Enterprise car hire around the corner. Highly recommended and thanks for saving my weekend at such short notice!

    Noel Montaigue

  • I've used Abacus twice in the past five years to move house. Brilliant service, easy pick up and easy drop off. No fuss and good prices. Would definitely recommend and use again.

    Danny Rowan

  • Vehicles and service are top notch.

    Alex Fawcett

  • Excellent vehicle, competitive prices and availability.

    Andy Stirling

  • Highly recommended I wont use anyone else after problems with other fleets before. Now I go the extra 20 to 30 minutes to get a really good vehicle

    Timothy Crabb

  • Fantastic range of vehicles at a good price, and a brilliant team who go the extra mile to make sure your experience is worth your money!

    Noah Ward-Soylemez

  • Great customer service by hazel, she meets all my needs and provided me with a high quality customer service, highly recommend abacus.

    Luis Martinez

  • We hired a car transporter, absolutely fantastic I spoke to Alan totally professional explained every thing to me brilliant. On the hire day we met Steve another superstar talk us through the vehicle checklist and show us where all the right buttons and knobs where .the whole hire experience amazing thank you so much will most definitely be using you guys again, many thanks Tony and Jackie

    Tony Holloway

  • Staff are so helpful, vans always showroom clean and very reliable vans I've never been let down by the Abacus team, can't recommend them enough a real asset to my business I feel like they are extended team x

    Hartleys Events

  • Dear abacus vehicle hire, On Saturday 26th August 23, my wife and I hired a vehicle from your company. Unfortunately, I completely got my details wrong and asked for the wrong day actually needing the hire for the Sunday, the 27th Aug 23. Realising my mistake (a few hours later) I contacted the team in Andover. Alan the original operative took the issue in hand and got to work on the situation using extremely polite and reassuring language, this made me feel I was in good hands. The following day I returned to the Andover branch and actually spoke with Alan, again reassuring, calm and extremely helpful. This made the whole day a lot easier and enabled me to plan the rest of the event without any need to worry. Alan then gave a comprehensive and detailed brief on the documentation and then familiarising me with the vehicle, to ensure I was happy and content to be on my way. Just to put this into perspective, I work in an organisation with approximately five hundred people in my particular region, with three area managers, sixteen site manager, thirty-six supervisors and the rest are good hard-working staff. I personally know; what good looks like. As the lead officer and line managing those people, I can assure you Alan's engagement profile would be in my top ten employees, showing excellent customer service, attention to detail with a very professional front of house presences. Please thank Alan for his slick professional engagement and demeanour. He is a credit to himself and abacus service delivery. I will be back and I am spreading the word on this excellent level of service.

    Derek Halford

  • Great experience, the reception staff were very helpful and polite. The whole process was smooth and uncomplicated.

    Wayne

  • The folks at abacus are great. They are friendly, professional and efficient. Communication is great. Just the right amount. Highly reccomended. For the Ferndown depot do watch where you park. Their neighbours are not so friendly and will fine you if you park in the wrong spot. Check the marked spaces. Once you are past the first speed bump you should be OK.

    Alan Ball

  • Abacus are a brilliant hire company. We have our own fleet but regularly need to bolster with additional vehicles, we only use Abacus. No fuss, good pricing, reliable vehicles and a full range of Commercials that work for every job!

    Chris Wellington

  • Staff were very polite and helpful. We very able to park our car close to office for the day. Highly recommend.

    Paul Egan

  • Very helpful nothing too much trouble

    Keith Randle

  • Staff welcoming and friendly. Work carried out, spot on.

    Barry Wall

  • Always a very good service, Steve is always very helpful

    Andy Tins

  • I have used Abacus for hiring a car for a number of years and have found them to be professional in every way. Would definitely recommend the company.

    Sandra Pink

  • Great friendly knowable staff ,who are very helpful. Good prices too, with a nice range of cars and mini buses. Its nice to have a key drop off box ,for late returns.

    Brian Stocks

  • Just wanted to say a big thankyou to the team at ABACUS for great service. Especially, Hazel and Lisa. Really pleasant people and keen to help. The quality of the hire vehicle was exceptional. WILL DEFINATELY BE USING YOU AGAIN.

    Darren Parker

  • Very friendly staff with the amount of work they had they were very professional.

    Hefin Richards

  • Fantastic service! we needed a van at short notice for a day trip to the North East to collect items that would not have fitted in the car. Website was clear and precise with pricing, on arrival staff were very friendly, helpful and went the extra mile checking over the van knowing we had many miles to cover in a day. Added bonus of pick up the night before and drop off after hours worked for us as it enabled us to be on the road in the early hours and return the van after closing. As for cost, I anticipated van hire was more expensive than it was! Thanks Abacus for an easy pleasant transaction with a local great company.

    Steve Blick

  • I have been using Abacus rental cars for the past 3yrs on and off for mainly long term rentals (months at a time). I was previously renting from a big rental company who were expensive, had terrible customer service and had absolutely no loyalty to a customer who travels alot and rents from them worldwide. Then I found Abacus. Their customer service is faultless in my opinion (very unusual for the UK). Friendly, helpful staff and clean, well maintained cars. Their process is seamless and they were always great about extending my rental periods at the last minute. Definitely better to support local businesses as they tend to care a lot more about the customer and the quality of their product/service.

    Zoe B

  • Amazing service needed a van with taillift last minute. Everything was seamless all of the staff were exceptional friendly and professional. Jaie who served was lovely too . Would definitely recommend Abacus vehicle hire and will use them again the van we hired was good quality and nearly new too. We'll done guys .

    David

  • Brilliant mini bus from this place

    Mark Snare

  • These guys always sort me out and are super friendly. Been going there since 2017 and always good. Highly recommend.

    Paul Beavis

  • Very good van hire

    David Sams

  • Hired a 7.5T truck for 1 day. I was able to pick it up the night before, which was such a huge help. The truck was lovely to drive I must say, and well maintained. Alan at the desk was very helpful and showed me around the truck. Told me what I needed to know. Thanks again Abucus will definitely be using you against

    Jose Goncalves

  • Had some Trouble with the Tail lift on my van, sort it out straight away. Thankyou Abacus Vehicle Hire. From MPH Plumbing

    Danny Knight

  • Great service from reception and the helpful man who found us a parking space for our car. The small van we hired was perfect. Easy to drive and very economical and a great price.Peugeot panel van. Smooth operation returning the van too. Abacus, highly recommended A+++++

    Keith Elliott

  • Excellent customer service. Very easy to hire and return, with a very quick return of the deposit. Would not hesitate to use again!

    Gareth Brown

  • This is a great place. The staff are really helpful, the car transporter I hired to take to Italy, could not have been better.

    Ken Treves

  • Massive thank you to the Abacus team for helping us recently. Our Van broke down enroute to an important event . We abandoned it at a local garage ( who were also incredibly helpful) Abacus managed to produce a hire van within an hour allowing us to continue our journey plus the dog to Crufts. Thank you so much for help us and being so reasonably priced. It’s so refreshing in these difficult times to suddenly get such lovely customer service out if the blue … brilliant!

    Belinda Vohra

  • Always a great service. Been going here for over 20 years. Never been let down

    Kev Shore

  • Straightforward, super customer service, had the perfect vehicle available and at a reasonable price.

    Richi Rich

  • Very professional, helpful and friendly

    Gillian Coomber

  • Highly trusted supplier for a variety of vehicles. Helpful, no hassle easy rentals. Fair price. Good at the desk, via email, on website and vehicles that do the job. Thanks

    Chris Wellington

  • A fantastic place to rent vans and cars. Friendly staff, clean new vans and decent rates.

    Rav Babbra

  • Efficient and friendly service. The vehicle I hired was exactly as described and did the job with ease.

    Philip Thomas

  • Always the best place to rent a vehicle

    Larry Wareham

  • Excellent service. They got me out of a sticky situation after being let down by another company. The ability to drop off OOH is a massive perk and helps to keep costs down. They were open and honest about all extra charges and guided me to the best solution for me and not charge me for unnecessary add ons. Fabulous service. Highly recommend and would use again if needed. Thank you

    Katie Coleman

  • Very good

    Mark Winfield

  • Great service and vehicles

    Martin Gadd

  • Friendly staff, great service, good price. Excellent selection of cars. Highly recommended.

    Imre Pap

  • Friendly welcome and a good cup of coffee for a self employed delivery driver, thanks guys, was sorely needed on a pretty wet and horrible Monday morning

    Justin Dellar

  • I hire all sorts of vehicles here very helpful team quick friendly crew and take care of everything, easy online booking system, thank you

    Will Sharpe

  • Fantastic! Efficient and straight forward. How a vehicle hire company should be run! Keep up the good work. Highly recommended.

    Robert Cismas

  • What can I say. Abacus came at my time of need. From start to finish 7 months of long term hire. Nothing was a problem. Staff were excellent. Highly recommended. Thank you David and your team. Kind regards Barry. BJW Logistics Ltd.

    Barry Whitcher

  • Have rented a Luton van here a few times now, good customer service, nice vehicles

    Giles Drage

  • Lisa and her team were on hand to solve van hire issues, helpful, friendly and fab customer service. It is really great to say such an enthusiastic team that really care and enjoy their work. Would definitely recommended them!

    Tommy Partridge

  • Great rental place. Great van nearly new. Friendly staff. Amazing service.

    James Hobbs

  • Super convenient. Very helpful staff

    Elizabeth F

  • Helpful

    Mike Boxall

  • I am moving to Spain in less than a week, and struggled to find a company that was fair price and decent. The guys-Mark and Allan working there went over and above in patience with me. I only did not rent with them as they were to far away for me but customer service was superb. Just had to say as all credit due to those two guys and that should be shared

    Henriette Hanson

  • Good value, friendly, accommodating. The web site is informative and the staff make it all very easy. There’s a good range of vehicles on offer and you don’t feel they’re trying to catch you out the way that some other rental companies might.

    Andy Allsopp

  • Easy and efficient service.

    Alan Bowers

  • Abacus are the best car hire & van rental company in Dorset & probably England, good selection of cars & vans, always excellent customer service, any issues are always amicably resolved by Lisa the manager who is always helpful, shout out to Chris also. Have used them on & off over the years, recommended.

    First Last

  • Fast, friendly and efficient. Hired cars around Europe >100 times. Easy to find, Great car, just need an airport meet and greet service 😉

    Mark Goulding

  • I’d just like to say that it is always an absolute pleasure to deal with you and your team and we are extremely grateful for your service and flexibility which is seldom found in other businesses!!!!!

    Brian Comley

  • Always helpful and a great service.

    Michael O'Neil

  • Very professional, friendly and swift in serving customers.

    Ania Mac

  • Easy to hire a vehicle and staff very helpful

    Michelle Slabbert

  • Really inexpensive in comparison to other local car hire places they were quick and explained everything really well nice little clean car to drive for a week and was clearly well maintained :)

    Kelsey Kiwies

  • Professional and a good range

    Paul Radcliffe

  • Quick and efficient service

    Phillip Matthews

  • Outstanding professional service by all the team that I came into contact with. Great value for money with simple processes and available fleet of vans. Thank you very much Abacus Andover.

    Perdeep Chandarh

  • Just a quick message to say thank you. Today my wife had a flat tyre on her way home and ended up having to pull over in your car park. She is pregnant and had our 2 year old with her. Two of your staff came to her aid, and got her back on the road. I am extremely grateful for their help, you have some excellent people working for you. A true credit to your company Thank you Gentlemen.

    Andrew Coates

  • Abacus are fabulous! I can't rate these guys highly enough. I've used nearly all the range of vehicles they have and they are always clean, tidy and of the best quality spec. If they don't have the particular vehicle requested they will do whatever they can to provide an alternative. Thank you Abacus for all your help.

    Joanne Bevis

  • Excellent service, very friendly staff, excellent condition cars and very COVID 19 safe. The best prices around and I would definitely recommend both locations at Andover, and Ferndown. I will use them even if I lived up north.

    Judd McCarthy

  • Lorry cleaned and ready to go, free coffee offered and helpful staff, top stuff

    Lord "Driver" Greeny

  • Good service easy booking and collection top marks.

    Anthony Paulus

  • Competitive Rates Friendly Staff and good choice of vehicles

    Pete Bell

  • 2 vehicles in 2 weeks, both times the office staff were excellent, perfect balance between friendly and professional. Vehicles ready to go and just as ordered, and the facility to return vehicle out of hours is brilliant. Will be back as soon as I need another hire vehicle. There is a reason they have been in business so long and come highly recommended by my work mates, they are great at what they do!

    Richard Davies

  • Good service and quality vehicle supplied

    Scott Daniels

  • Cheap, good vans, friendly

    Matt Slater

  • Good, hassle-free overnight van rental. Had a decent VW Transporter in red. Friendly staff and good at doing their own vehicle condition check with you before you leave. As mentioned when dropping off the keys, please try to keep the greasy dashboard cleaner away from the pedals and driver footwell... whilst it's great for that area to be clean, it doesn't need to be shiny and slippy! Thanks again.

    Toby D

  • Excellent service from the team

    Mark Allen

  • Absolutely fantastic service, great prices and friendly staff. I will definitely recommend them to anyone.

    Tracy Robinson

  • VERY nice people and professional services

    Peter Munro

  • Abacus have been one of our suppliers for many years. They will always pull together and help when we urgently need that extra truck to cope with increasing demand or when we just need a replacement. The team offer quality equipment and service without compromise.

    Trevor, Wyvern Cargo Ltd, Poole, Dorset

  • Abacus go that extra mile to cater for their customer’s needs and requirements—from all the team at AFC Bournemouth, thank you Abacus. We cannot thank them enough for their support, this has been priceless within our programme here at AFC Bournemouth.

    Micky Clayton, Head of Pre Academy AFC Bournemouth

  • I’ve been hiring from Abacus for the past 5 years or so, mostly for business but some private hires also including their range of cars. Vehicles are all looked after, any issues with a vehicle it’s been swapped or sorted very quickly. Friendly staff 24/7 that go above and beyond. Special thanks to Jaie for always looking after me.

    Graham Pengelly, Corfe Mullen

  • Abacus have supplied our rental vehicles for many years and we wouldn’t want to work with anyone else. The team are efficient and professional and their fleet of vehicles updated regularly. They offer superb, flexible service with a very friendly approach.

    Frances Bawden, Head of Operations

  • Always Great service and friendly staff from the Abacus team, have always managed to take care of all needs and requirements we have asked for over the many years.

    Gary Marsh, Customer

  • Abacus Vehicle Hire are, without a doubt, the only choice for vehicle hire on the South Coast. Their friendly and professional team are a pleasure to deal with when selecting, booking or collecting any vehicle from their extensive range of high quality cars, vans and trucks. We are extremely proud to count Abacus Vehicle Hire as an Official Partner and we look forward to working with them for years to come!

    Craig Mathie, Managing Director